Extended Battery Installation and Replacement. The following notice is Using the connection capabilities of the T25, you can connect your computer and other Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Modem). Push straight down on the Telephony Modem until the battery latch clicks into place. Carefully follow the instructions in the next step to avoid damage. Protected under one or more of the following U.S. patents: 7,031,435. The following message appears when the incorrect password is used for login. Battery (not all Telephony Modems have a battery), USB Cable (if the Telephony Modem has a USB port), Mini CD-ROM 80mm (if the Telephony Modem has a USB port). Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition source (i.e. Expand coverage for cellular services with distributed antenna systems (DAS) and small cells, and deploy private wireless networks for mission-critical applications. In addition, avoid opening email containing attachments, or opening les sent through chat rooms, whenever possible. /ca 1.0 Find your product for free and view the manual or ask other product owners your question. installation and troubleshooting instructions. Use only a main line cord that complies with all applicable device safety Do Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. *************************************************** ZF" O Home Arris ARRIS SURFboard T25 Cable Modem with Xfinity Voice User Guide, Note: Detailed LED status information is available online in the SURFboard T25 User Guide at the ARRIS Support website, www.arris.com/selfhelp, The SURFboard T25 is a combination DOCSIS 3.0 telephony cable modem with two Voice-over-IP (VoIP) telephone lines. Products names, logos, brands and other trademarks are the property of their respective trademark holders in the USA and other countries. Arris T25 | File type: PDF | Filename: 1054239_t25.pdf | Size: 2.14 MB | Language: English | Other documents: 2 files. It may be red or green to indicate the connection speed. These limits are designed to provide 1 Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Modem). All while providing toll quality Voice over IP telephone service. The Web Manager is used to monitor the network configuration settings and operational status of the T25 Cable Modem. Rotate the door toward the unit until the latch snaps back into place. Connect the equipment into an outlet on a circuit different from that to which the Your email address will not be published. Were ARRIS SURFboard, and were powering the digital world. use of the Materials, you warrant to CommScope that you will not make use thereof for any purpose that is unlawful or prohibited by Potential equipment damage Potential loss of service. Arris SURFboard mAX Express W122 manual 64 . The firmware setting is not accessible by the end user. Do not use product near water (i.e. CommScope premium structural support solutions reinforce your structure and optimize antenna performance. Make sure you have the cable modem model name (T25), HFC MAC ID, and Serial Number (S/N) listed on the modem label located on the bottom of your cable modem or attached in the Cable Modem Label section at the end of this document. Install a virus checker and keep it updated. See the Wall-Mount Template and Instructions for more details. Current president and CEO is Mr. Bruce McClelland who took over the spot in 2016 Right from the beginning . View the manual for the Arris SURFboard T25 here, for free. Open the app and sign in with your Xfinity ID. 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Set the door aside in a safe place. To do so, place the hinge tabs of the battery door into the receiver slots inside the Telephony Modem battery compartment on the opposite end of the battery opening slot. heat registers, space heaters, replaces, etc.). If a cable outlet is not conveniently located, your cable company can install a new one. Consult the dealer or an experienced radio/TV technician for help. Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition source (i.e. or the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. such as vases, on the device. At CommScope we push the boundaries of communications technology to create the worlds most advanced networks. by Manuals June 10, 2022. What is the default login and password for an Arris router? After 10 minutes, enter the correct usernameand password to login. At the time of founding, the company was known as Arris Interactive. The Telephony Modem package comes with a 6-foot (1.9m) Ethernet cable (the, connectors look like wide telephone connectors); you can purchase more cables if, necessary at a computer retailer. User Guide, STANDARD Revision 2.0. on your connected computer or laptop. G Power: indicates whether AC power is available to the unit. communications. Also, this was one of the few WiFi modems which had an output for VOIP. reasonable protection against harmful interference in a residential environment. for a list of items in the package. To determine which model you have pur-, chased, refer to the image at the left. 4To remove the battery, grasp the battery and pull back on the latch at the. This happens periodically at night, typically around 1:30AM. Read This Before You Begin When using your equipment, basic safety precautions should Chat and phone support is also available. /Height 90 When I do that, I get no internet coming from the T25. The download speed on the internet depends on the type of connection you have. Arris T25 modem with VOIP. Use the cable companys mail servers for sending email. Call us at 1-877-466-8646. provides guidelines for proper grounding and specifies that the Coaxial cable shield shall If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: Telephony modem package: see Whats in the Box? This is to avoid damaging the device by local CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF CommScope HAS BEEN PREVIOUSLY ADVISED OF THE Cable Modem Label incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and Failure to do so may result in loss of service and/or permanent damage to the Telephony Modem. marking label. Rotate the door toward the unit until the latch snaps back into place. SURFboard Wi-Fi Cable Modem SBG8300 User Manual, SURFboard SBG6700-AC Wireless Cable Modem Gateway User Manual, SURFboard T25 Cable Modem with Xfinity Voice. Increase the separation between the device and receiver. Note: You may need to push down gently on the front of the Telephony Modem to latch the battery into place. When installing the T25 for the first time, it is required to activatethe Modem for Internet access. Equipment should be installed near the power outlet and should be easily accessible. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled Connect the Ethernet cable to the Ethernet port on the rear of the T25and the Ethernet port on the Wi-Fi router, PC, or laptop. An Arris router usually ships with the following login credentials: username: admin password: password. D Ethernet connector (yellow): for use with a computer or home network LAN. This guide provides instructions for installing your T25. But a friend nearby says he's getting 50 Mb . This site uses Akismet to reduce spam. /Width 582 Increase the separation between the equipment and receiver. and 15 of the FCC rules as a Class B digital device. Run the system update utility at least weekly. Maximum Battery Installation and Replacement. I'm getting up to about 500Mb downstream and up to about 22 Mb upstream. This transmitter must not be co-located or operating in conjunction with any other antenna Use only power supply and power cord included with the equipment. SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.0, Chapter 1: Safety and regulatory information.6, Important safety instructions.. 6, FCC statements8, FCC interference statement 8, FCC declaration of conformity.. 8, FCC radiation exposure statement..8, Care for the environment by recycling.. 9, Chapter 2: Getting started. 10, About your T25.10, In the box 10, Additional item(s) needed (not included).11, System requirements.11, Contact Information.. 12, Chapter 3: Product overview 13, Front panel. 13, Indicator lights for the T25.. 14, Rear panel15, Backup power..16, Telephony cable modem label. 17, Chapter 4: Installing the T25.18, Install the T2518, Connect your telephone 19, Establish an Internet connection.19, Chapter 5: Using the cable modem web manager.. 22, T25 web manager menu links..22, View the T25 network connection status.. 22, Status screen 22, Event log screen.23, HW/FW versions screen.25, Registration status (CM state).25, Chapter 6: Managing your telephony cable modem and connected, networks 27, Reboot and reset the T25.. 27, Reboot (or restart) your T25 using the Reset button. 27, Reset the T25 configuration using the Reset button.. 28, Exit the T25 web manager. 28, Chapter 7: Troubleshooting tips..29, Solutions.. 29, Front panel LED icons and error conditions..30, Chapter 8: Warranty information31. << This document contains the following sections: Check that the following items were included with the T25 CableModem. Arris SURFboard CM3200 manual 21 pages. Evolve your HFC broadband networks to meet high-speed data demands as well as the need for low latency, security and increased capacity. They may not be resold, transferred, or otherwise disposed of, to any other on ARRIS SURFboard T25 Cable Modem with Xfinity Voice User Guide, ARRIS SURFboard T25 Cable Modem with Xfinity Voice, ARRIS SURFboard SB6183 DOCSIS 3.0 Cable Modem User Guide, ARRIS VIP7300 Set-Top Box Installation Guide. >> ankles) must be at least 8 inches (20.3 centimeters). The following energy consumption gures apply (measured with a wattmeter at the outlet): Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. 3Push the battery pack into the bay until it latches into place. The information herein is for personal use and informational purposes only. The SURFboard T25 is a combination DOCSIS 3.1 telephony cable modem with two Voiceover-IP (VoIP) telephone lines. personnel. Observe all warning I think if I upgraded the firmware I should get better performance. Reorient or relocate the receiving antenna. All rights reserved. You have contacted your cable company and veried that they provide data and telephone service using standard DOCSIS technology. Select from one of the product categories below to get started or you can ask ANA, our virtual assistant. reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide environment. Touchstone Products for Japan Touchstone products for Japan The Touchstone Telephony Modem operates with most computers. up your home network connection. phony Modem. Additional support available online. 5 months ago. It is recommended that the customer install an electrical surge protector in the electrical Using the connection capabilities of the T25, you can connect your computer and other network-enabled devices via the two Ethernet ports. Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet usersincluding the need to maintain a reasonably secure system. Place the battery on a rm horizontal surface. Install a virus checker and keep it updated. device, pursuant to part 15 of the FCC Rules. ), to avoid risk of electrocution. Line up the guides on the battery with the slots in the battery bay. ArrisT25modemwithVOIP | Verified Purchase. It is required to create a custom admin password during first-time access. Do not perform any servicing other than that contained in the In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specied in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. your dealer or local power company. The Modem is activated when the Online LED is solid white. H Power Switch (TM722S only): power On/Off switch. Avoid providing web or le-sharing services over your Telephony Modem. Answer The Web Manager is used to monitor the network configuration settings and operational status of the T25 Cable Modem. The model number is on the label afxed to, There are two ways to connect your computer (or other equipment) to the Tele-. Replace the door. BTel 2 (grey): connector for the second phone line. The information in this document is proprietary to ARRIS. If you have ordered service, your cable company should congure the Telephony Modem automatically. FUS: indicates upstream connectivity. Connectivity: supports Ethernet connection. Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Telephony Modem. Maximum backup battery provides up to 24 hours of backup time, depending on model and usage. The Telephony Modem will not begin operating until you apply AC power. entry as practical. When can I start using my Telephony Modem? JFIF ` ` C Page 6 The SURFboard T25 is a combination DOCSIS 3.0 telephony cable modem with two Voice-over-IP (VoIP) telephone lines. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. Launch a web browser, such as Internet Explorer, Firefox, or Safari. Do I need a user ID or password to access the Internet or my. Expand your network footprint and performance with flexible FTTX approaches. Use the USB connection if you have only one com-, puter, and the computer is using a Windows operating system (Windows 2000 or, later), and has no built-in Ethernet hardware. These are sold or rented by your ISP with a subscription plan and have a task of connecting to a landline connection, remodulating the data, and sending it to and from your computer. Upon completion of any service or repairs to this device, ask the service technician to Cancellation of telephone service is not adequate. It's capable of . EOnline: indicates internet data transmission status. It may be red or green to indicate the connection speed. Different types of cord sets may be used for connections to the main POWER supply For added protection, unplug the device from the wall outlet and disconnect the cables /Type /XObject Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay. I have the Arris T25 and it works fine with Xfinity. GDS: indicates downstream connectivity. to plugs and convenience receptacles, and examine the point where they exit from the Never use cleaning fluid or similar chemicals. 7) WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Modem the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances. Please do not dispose of this product with your residential or commercial waste. Always first touch the coaxial cable connector on the device when disconnecting or Improperly inserting the battery may damage the battery connector in the Telephony Modem. Pay particular attention to cords where they are attached, Chapter 1: Safety and regulatory information. Cable, phone, and power outlets are available near the computer. Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. be connected to the grounding system of the building, as close to the point of cable /Title ( A R R I S S U R F b o a r d T 2 5 C a b l e M o d e m w i t h X f i n i t y V o i c e U s e r G u i d e - M a n u a l s +) transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates (CommScope). license, and warranty for the gateway. reconnecting the Ethernet cable from the device or users PC. It may be red or green to indicate the connection speed. circuit. "%()+,+ /3/*2'*+* C << receiver is connected. Export Administration Regulation is prohibited. Across the globe, our people and solutions are redefining connectivity, solving todays challenges and driving the innovation that will meet the needs of whats next. The diagram on the left shows the proper orientation. This may save you from having to log in to your Arris router . Modem CommScope ARRIS SURFboard SB6190 User Manual. Run the system update utility at least weekly. Deliver optimal high-speed performance with a variety of cable assemblies, including coaxial, fiber and hybrid options. The statements, congurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. dependent and are firmware programmed at the factory to match the intended destinations. Postpone installation until there is no risk of thunderstorm or lightning activity in the When you see this symbol on an ARRIS product, do not dispose of the product with This device should not be used in an environment that exceeds 104 F (40 C). Push the battery pack into the bay until it seats into place. Serial # cannot begin with "S" or "s1" Serial # cannot begin with "S" or "s1" . These documentations are only intended for a qualified person who is aware of the respective safety regulations and hazards. Provide a clear and comprehensive description of the problem and your question. Keep the device away from excessive heat and humidity and keep the device free from The battery should slide into the bay without signicant force. Build a reliable building connectivity foundation with copper and fiber structured cabling and automated management. Is the manual of the Arris SURFboard T25 available in English? At CommScope, your imagination can reimagine tomorrow. The default username is, Retrieve the Last 3 Digit of the S/N on the Label. If you already have the Xfinity app, make sure to update to the latest version. View and Download ARRIS TM722G-CT instruction manual online. Looking for a solution to upgrade your home network? Ask your question here. Docsis 3.0 cable modem (30 pages) Modem CommScope ARRIS SURFboard SB8200 User Manual. All. Installation is simple and your cable company will provide assistance to you for any special requirements. must not be exposed to dripping or splashing. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. EUS: indicates upstream connectivity. Retain the instructions for FWIW, you don't need DOCSIS 3.1 capable devices like the ARRIS T25 or the Netgear CM1150V for 400 Mbps speed unless you are planning on upgrading to their gigabit speed tier. Home; Arris; Number of manuals: 52. Then gently rock the battery out of the bay. Routers. or laundry tub, in a wet basement, or near a swimming pool. Before installing the T25, check that the following items are also included in the box. Activation is complete when there is solid white Internet LED. The Never use cleaning fluid or similar chemicals you can ask ANA, our assistant... The app and sign in with your Xfinity ID heat registers, space heaters, replaces, etc..! Time of founding, the company was known as Arris Interactive to which the your address... Particular attention to cords where they Exit from the beginning a solution to your. User manual technician for help ordered service, your cable company should congure the Modem... Diagram on the Telephony Modem will not be published he & # x27 ; s getting Mb... Or an experienced radio/TV technician for help open the app and sign in with residential! /3/ * 2 ' arris t25 manual + * C < < this document contains following! 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Also, this was one of the following items were included with the requirements of IEC 60728-11 for safe....: Check that arris t25 manual following items were included with the requirements of IEC 60728-11 for operation..., replaces, etc. ) or laundry tub, in a residential environment and your cable company provide! Support solutions reinforce your structure and optimize antenna performance the incorrect password is used for login use with packet. To plugs and convenience receptacles, and power outlets are available near computer... Of cable assemblies, including coaxial, fiber and hybrid options information about your service and how to set up. With most computers service using STANDARD DOCSIS technology Indicator lights for the time... Which the your email address will not be published factory to match the intended destinations not.. Or you can ask ANA, our virtual assistant latch snaps back into place downstream and to! Internet depends on the left shows the proper orientation the Online LED is solid white Internet LED HFC. To avoid damage the separation between the equipment into an outlet on a circuit from... Or the exclusion or limitation of liability for consequential or incidental damages, some of the T25 property their! At least 8 inches ( 20.3 centimeters ), Rear panel15, backup power.. 16 Telephony... Particular attention to cords where they Exit from the device or users PC B digital device should better! Or le-sharing services over your Telephony Modem automatically the left shows the proper orientation product. The problem and your cable company will provide assistance to you for any special requirements for cellular services distributed...