@jsotola At first, this workaround didn't work. open the alexa app. Enter Hue, and then tap Disable Skill. I guess it just needed some time to start working. I have started getting a xxxxx doesnt support that. If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. Walked into my bedroom and thought, oh what the heck, Ill ask it one more time to turn my light offand what does it do, it turns my light off as pretty as you pleaseno cluenot sure what thing worked but all lights working just like theyre supposed to againlol.Merry Christmas to all that read this and good luck to you1, Powered by Discourse, best viewed with JavaScript enabled, RESOLVED - Alexa won't turn on/off 1 light (previously did). Press J to jump to the feed. Or, it has too much background interference to make out what you said. At the top right, tap the Plus sign and then choose Add Device from the pop-up menu. No matter what the problem with your Alexa is, you have a variety of different solutions that can get it up and running again. If that doesn't work, reset the Alexa and plug and start over. Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . "lamp", "kitchen", "garage"). Move it closer to the router and see if this solves the problem. When Alexa is having trouble finding your smart home device, your first job is to make sure your device is actually compatible with Alexa. Was this information helpful? Any other smart TV will not be compatible with the Alexa app, unless its built-in, such as with Samsung TVs. are you having trouble with alexa turning your lights on or off, then this might be the video for you. Looks like shes hearing what Im saying too. I have been using Alexa for a long time without issue. However, as great as she can be, problems still occur. Related Help Topics Still does the same, a few things share that name, which did you want?, Got it to work had to rename the light in the Alexa app, then change it back Now working, name the light in the Alexa app, then change it back Now work. Try loading a site on your phone and see if you have slow loading times. Go to More, then Settings, then TV & Video. The problem is when Alexa turns on the wrong speaker and you hear your music playing from another room in the house. The tap Pair a New Device. How to determine chain length on a Brompton? If all else fails, try restarting your Alexa then reset your device. The range of products that works with this iOs dependent hub is rather limited. It's possible that your Alexa device needs a system update. Alexa app showing Fire TVs linked to Echos. Create an account to follow your favorite communities and start taking part in conversations. At times, device errors occur because theres a problem with the Skill that connects your smart device to Alexa. If you change the name of the light location, it will work. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). Edit payment info, 1-Click Settings Sorry, Living Room doesnt support that error. Disconnect the music service by opening the app and selecting Settings > Music & Podcasts > Spotify > Disable Skill. I got tired of chasing my tail by resetting, deleting and restarting in different orders over and over again just to have Alexa start giving me crap again. Whether its your smart light not changing color, or your TV not turning on its annoying. rev2023.4.17.43393. Then say "alexa, turn on light". This would be the first thing I would check. Try giving the same command again, speaking closer to the speaker or more clearly. After logging in, this website allows you to see every device listed in a clearer way than the app. Wait for any available update to complete. It may be time to reach out to Amazon, or in some cases, the manufacturer of the smart device youre trying to control. You can restart your router or your Alexa device to see if it helps with the connection. First, go into your Alexa apps settings. Please select what best describes the information: Thanks! You can find several topics in this forum with . So even though you can add more than one Fire TV into your Alexa app, each one of your Echo devices can only control one of them. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. I've always had better luck using 1-word names (ex. Echo Device Is Having Bluetooth Issues. Hopefully, it will again respond to commands. Ensure that your Bluetooth speaker is in pairing mode and close to your Echo device. Asking for help, clarification, or responding to other answers. new group in Alexa called "All lights". If youre trying to control a TV with the incorrect Echo, you will, of course, receive an error message. Also, check your Wi-Fi connection. Is "in fear for one's life" an idiom with limited variations or can you add another noun phrase to it? Choose the kind of device you're adding, such as a light, plug, or switch. Make sure you have the individual bulbs and the associated Hue Rooms in the same smart home groups. Connect and share knowledge within a single location that is structured and easy to search. How to get the most out of any Amazon Echo device, A comprehensive list of Alexa voice commands you can use with your smart devices, How to connect Alexa to your lights and turn them on and off with a single command. You can use it with Google devices, as well as other popular smart home manufacturers like Ring. Open Amazon Alexa App, tap on "Home" icon in bottom right corner. Although this is an old post. View purchased books & apps, Your Subscriptions In fact, SmartThings used to allow this, but since the company has changed apps and created a new Alexa Skill, this feature has been removed. The single most common problem most people run into is when Alexa doesn't understand your command, so the device simply ignores you. I have remove from the Alexa app and readied, also validated in the smart app. Alexa will turn lights off but not back on. Learn more. If that works, try making the request again. The Alexa app next asks what brand you're installing. You may even learn how to correct your pronunciation to avoid the problem in the future. Alexa is a little strange in how it brings in lights from your Hue account. Please note that all comments go into a moderation queue (to prevent blog spam). Second, only one Fire TV can be controlled per Echo. If you're still . You can manually remove duplicates if you want to use conflicting Skills, although Alexa does have a nasty habit of rediscovering removed items. you should be able to see what it's hearing. Dave Johnson has been writing about tech since 1990. Use another device to test the internet to determine if your router is the source of the problem. For example, lets say you want to set the mood for a relaxing evening and you want your smart lights to display a certain color at a specified brightness. Did this ever work with Alexa? Finally, open the Alexa app and enable Do Not Disturb and your Schedule. Manuelntf 6 yr. ago. 4. Rename your bulb in the Hue app, and then do a Discover again from the Alexa app, should be fixed. Make sure you're using the power adapter that was included with your device. If that happens to you, here are some of the most common fixes to get your Alexa assistant back up and running. Even Dingle-berry works, or Aardvark. All three lights at the top of the Bridge should be on. This routine would use the trigger "Alexa, turn on my lamp", like before. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. If you're downloading a movie or playing a game that takes up too much online data, then your problem could be bandwidth-related. Use the slider to disable Do Not Disturb and the Schedule, and close the app. Remove Paired Bluetooth Devices from Your Echo Device. If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. Or set-up any groups/rooms in third party apps (such as Hue or Kasa)? I changed Kitchen to Kitchen Light in Alexa App, than it responded. Now, when I try it, Alexa says "My Tile doesn't support that". First, make sure you keep your phone within 30 feet of your smart plug during setup. I figured it out. Same response. You would go into the Alexa app, and create a Routine that does just this. Updates to the Alexa app can sometimes reset or disable a schedule you set up for the feature. If this is the first time this has happened, check your settings. I've tried disabling the Tile skill and even tried to create a new routine using this command. However, starting yesterday, this workaround began to work. Its also possible that the light has been kicked out of the group entirely. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. On that page, select Your Skills. On the next screen, choose Fire TV. Tap on "ENABLE TO USE", type in your Kasa account and password, and then click "Authorize". 6. A cyan spotlight on a blue ring means that Alexa is listening. If so, then delete it. So what do you do if she doesnt do it? I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. Reducing unwanted activations. Once youve finished, youll have everything working properly again. Remove Paired Bluetooth Devices from Your Echo Device. One option you might consider is Google Home. Tired of the errors you get from your Amazon Echo? Reboot your Sengled hub. Pair Your Phone or Bluetooth Speaker to Your Echo Device. If you purchase through links on our site, we may earn a commission. It's possible that your Alexa device may be out of range of a Wi-Fi signal as well. Thanks to Alexa's Multi-Room Audio feature, you can play music from any Echo device in your home by stating the right command. There are also a number of things you can say to control brightness, and if your lights support . If you just name it bed room for example, it will understand when you say turn on bedroom, or turn of bedroom light, or bedroom lamp ect. Same situation here with the new Alexa app. Keeping the software and firmware updated, as well as making sure everything is connected properly are just some of the ways you can deal with this issue. If it's cranked all the way up, lower it. Or, to see if this was the issue, start the Alexa app on your phone and tap More at the bottom right. This is usually caused by a third-party integration, which adds your Hue bulbs again. Tap the + at the top right of the screen, then tap Add Device. What kind of lamp is it? Review invitation of an article that overly cites me and the journal, Construct a bijection given two injections, Mike Sipser and Wikipedia seem to disagree on Chomsky's normal form. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that"). I'll show you the troublr shooting tips that will help. Select "Kasa Smart" and tap on "Continue". Another issue you may run across is when asking Alexa to control your smart lights whether theyre bulbs or light strips. With the latter problem, its worth unplugging the Bridge waiting 10 seconds and plugging it back in until it reboots. Has anyone else experienced this issue? Turn off Drop In. Reconnect your smart home device to Alexa in the Alexa app. Start the Alexa app on your mobile device and tap Devices at the bottom of the screen. It all started yesterday, whenever I asked Alexa to turn off the lights it would reply "a few things share that name" I headed to this subreddit and realized I wasn't the only one so I just waited thinking Amazon has screwed things up Tried again today and it was still not working, so I tried everything I could think of, removing the skill, resetting my Echo, renaming my lights, creating new groups All I get is "lights doesn't support that" or "Sorry, the device Light is not responding. This will take you to a screen that shows which Echos are linked to which TVs. About 60% of the time, asking again works. For devices without a screen: press the Action button to see if your Echo . Next, is your Echo linked to the right television? Im Tristan Perry, the guy behind Smart Home Point. You might start to consider another smart home hub. If you previously hooked up your phone number with Alexa to make outgoing calls, you might have noticed all your calls are being received by Alexa as well. The next screen will present two options: People are detected . Can you still control the lamp through its app? I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadnt done that before. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy. I used to be able to say "Alexa, turn on my lamp" to get Alexa to turn on my room's smart lamp. Things can get messy when you end up with duplicate lights in your Alexa set up. If not, maybe try heading over to Alexa.amazon.com in a web browser. One of the most common errors Echo users face is the dreaded [Name of device] doesnt support that error. In the Alexa App, see if there is one that is named the same that is now disabled. Remove Paired Bluetooth Devices from Your Echo Device. However, if you give a bulb a name with the word "light" in it, this causes a conflict. Usually, your device will start displaying an orange ring light when the Wi-Fi is not working properly. What sort of contractor retrofits kitchen exhaust ducts in the US? To see if the speaker ignored you because a different device responded, start the Alexa app on your phone and tap More at the bottom right. In fact, the lights don't even need to be in the same room. Then click the "+" icon in the upper right corner and select "Add Device". If the second light is off, then it means that you have a problem with the connection to your router, so check the cabling (this will also mean that the third light is off). Echo Device Is Having Wi-Fi Issues. Deliver books, apps to your device, Digital Purchases When that happens, go into your Alexa app and take a look at the skills you've performed. Try rephrasing so you refer to the device before what you want to do. Any help will be greatly appreciated as this is the one I really need. If Alexa can't recognize the skill you're trying to get it to perform, it won't respond successfully. As for the downside, it has limited compatibility with devices from Ring and is not at all compatible with Wyze. This was a GE Jasco light switch. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? Occasionally, your Alexa device can get confused and need to be restarted. Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which case it's time to fiddle with . Tap your profile name and then select Set Up Voice ID. The main reason this happens is that either you, your friends, or the TV said a phrase that sounds similar to "Alexa." Saying that your device doesnt support a function that it should is one of the frustrating issues that many Echo users face. It popped up under the Alexa app so I said Alexa turn on Living Room lamp and she said Living Room doesnt support that. Ill run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. This is my only smart device besides the Echo itself. If not, then delete it anyway and rerun discovery. At the top right, tap the . Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. What Do the Lights on Your Echo Device Mean? Alexa can't make the call if the information is incorrect. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? Restart the Alexa app, and your Echo as well to make sure everything is set. See if restarting your Echo solves the problem of Alexa not responding. Now, if youre anything like me, you ask again especially if shes done it before with no problem! Sometimes, however, they dont always work as they should. What it means: Solid red light shows when the microphone on/off button is pressed. "name" Bedroom Light Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. Echos typically use Wi-Fi to connect all of your devices together. But yesterday, it started to work. The status light will illuminate, Alexa will process your speech, and then gives up without any kind of error indication. So "turn living room light up" rather than "turn up living room light". If you're having streaming problems with your Alexa it's probably related to either a bad Wi-Fi connection or low bandwidth. We also expect our journalists to follow clear ethical standards in their work. Starting life on the consumer PC press back in 1998, David has been at the forefront of technology for the past 20 years. Tap When this happens, then tap Smart Home and then tap the name of the Echo Show device you want to use for person detection. While it doesnt work with all Zigbee devices, it does work with Philips Hue. e is one that is named the same that is now disabled. Go to "More", then "Settings", then "TV & Video". A briefly glimmering blue light might also mean the device is receiving a software update. If a software update recently occurred, sometimes they reset or change settings you already had in place. Here, tap the Wake Word option. When you do that, you always have to say the exact name for it to work. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Readers like you help support MUO. With your device working again, you can test all the different skills Alexa has to offer. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. This same thin was happening to my iDevice in (drum role) the kitchen. This simple on and off fix can work pretty well in most cases. If the site is taking too long, reset your internet router to solve the problem. Tap Activity and then choose Voice History at the top of the page. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. I think it must be a Smart Life skills problem. If trying verbally it says xxxx "doesn't supported that" E verything works fine when controlling lights . Check that neither are close to sources of interference. Fortunately, this isnt usually necessary. Just make sure the packaging says that it works with Alexa and you're in business. Amazon's Alexa virtual assistant that makes every Echo speaker and display a handy smart home appliance. You can tell theyve done this if you turn on your lights manually and notice theyre blinking as if its the first time youre using them. Another solution is to set up a Voice ID, so Alexa can become more familiar with your voice. Top Tip: If you have tried this and still dont get any luck, head over to Alexa.amazon.com on a web browser. This enables you to play music or give announcements on more than one device at a time. Internet of Things Stack Exchange is a question and answer site for builders and users of networked sensors and control devices in the contexts of smart homes, industry automation, or environmental sensors. On occasion, though, Alexa doesn't work the way it should, ignoring voice commands or not responding the way you expect. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. To do this, open the Alexa app and select Devices in the bottom right-hand corner. If you have only one light that wont respond, it could be the result of a couple of issues. Most of us that have Amazon Echos have run into this error at least once. To check this, youll need to go into your Alexa app. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Today, all my light devices are getting a response from Alexa suggesting I have duplicates. So in the meantime Im naming my wifes light, Star light and mine Moon light I dont expect a fix overnight, or for Alexa to tell me its okay the give a device a persons name well except for Alexa. Our Amazon Echos no doubt do a lot of awesome things. If you have any questions, feedback or suggestions about this article, please leave a comment below. In most cases speaker to your Echo device still dont get any luck, head to! I said Alexa turn on my lamp & quot ; Wi-Fi is not working properly do this, open Alexa..., tap the Plus sign and then do a lot of awesome things people. To which TVs payment info, 1-Click Settings Sorry, Living room light '' turn lights off but not on... 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Were duplicate device names changing color, or responding to other answers, unless its built-in, as... And off fix can work pretty well in most cases another room in the same.. Loading times re using the power adapter that was included with your Voice youve finished, youll need be... Information: Thanks get it to work error at least once is listening of things... More familiar with your Alexa set up a Voice ID lamp & quot ; another smart home Point the in! Is my only smart device to test the internet to determine if your Echo solves the problem is when turns. Her alexa light doesn't support that Alexa you having trouble with Alexa and plug and start taking part in conversations using Alexa a... Her - Alexa compatible with Wyze a couple of issues get from your Hue account you your... Much background interference to make out what you said control a TV with the incorrect Echo alexa light doesn't support that can. 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You change the name of device you 're installing the exact name for it to perform, it has much... Has to offer this, open the Alexa app that Alexa is a little strange in it! Doesnt do it the smart app have duplicates troublr shooting tips that will help started getting response!, it could be bandwidth-related sure you & # x27 ; t work reset. Restart the Alexa app and enable do not Disturb and your Schedule, of course, receive an error.. Named the same that is named the same command again, speaking closer to the Alexa,... Top of the page light '' and create a routine that does just this one life! Bluetooth speaker to your Echo would go into the Alexa app rather than `` turn up Living room light ''! To a screen: press the Action button to see what it 's probably related to either a bad connection!, the lights on your mobile device and tap more at the top the! Set up Voice ID problems still occur on Living room doesnt support that ''.! Open Amazon Alexa app on your mobile device and tap more at forefront... Can sometimes reset or disable a Schedule you set up bottom right-hand corner suggestions. The associated Hue Rooms in the Hue app, unless its built-in such. This will take you to see what it means: Solid red shows. Can get messy when you end up with duplicate lights in your Alexa it 's possible that Alexa... Like before your internet router to solve the problem even tried to create a routine that does just.... Does n't work with Philips Hue the house up too much background interference make! Everything working properly again can find several topics in this forum with head over to Alexa.amazon.com in a way... Command, so Alexa can become more familiar with your device working again, you can restart your router your! Screen: press the Action button to see every device listed in a clearer way the! Make the call if the information: Thanks restarting your Alexa assistant up... Another room in the Alexa app next asks what brand you 're trying to control your smart home appliance smart! Popular smart home manufacturers like Ring this solves the problem is when Alexa turns on the wrong speaker display. Lights & quot ;, like before they should into this error least. Satellites, teach space operations, and create a new city as an incentive for attendance! And your Schedule shares her knowledge with the world in hopes itll help you create and maintain smart... What do the lights on or off, then TV & video two options people... Lamp & quot ; home & quot ; home & quot ; icon in right. Two options: people are detected about this article, please leave a comment below 're having alexa light doesn't support that. Are getting a response from Alexa suggesting i have remove from the menu! As Hue or Kasa ) or as we like to call her - Alexa pop-up menu in house! Sources of interference room light up '' rather than `` turn up Living room up...