I contacted the builder and the home advisor of these issues. The first property manager- Mike Reese assured me that a French drain would be installed in my property to fix the water issues- but he has left. We had a toilet supply line in upstairs bathroom fail due to faulty product and/or installation causing a large flooding event upstairs and downstairs. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. Business Response We are in the process of getting the homeowners warrantable items processed for their home visit. At this time, *** Homes must respectfully deny any further assistance on this matter. " BBB Tip: Find the right home builder for you, Need to file a complaint? The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . Have est $10,000+ damages2) Engineer letter. I have yet to receive any contact from this associate. The following was noted on the inspection report: "The lot slopes toward the house at the rear. LOCKEMY, A.J. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. They tried to fix it again, unfortunately, the leak came back. Our point of contact regarding this claim was Anthony Zeman. This home is only 21 months old and has happened to.other Mungo homeowners. Check out schools near 5806 Ogeechee Rd #315. . As of today I still feel buying a home with Mungo has been the worse decision that I have made. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. Find 648 listings related to Mungo Homes in Lillington on YP.com. At or around September my toilets started doing the same thing again. Sharelines. The 4th key that was supposed to left by the builder was never provided to the homeowner. It is the assessment of the warranty managers that the home does not meet those standards. Mungo Homes Realty LLC. Should you have any questions or concerns, now or in the future, please reach out to our customer care team at ***@mungo.com. We found out that vent was not straight and asked someone to come and straightened it. 2020-07-02. The Warranty Manager continued to tell.us Mungo would make it right. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. It is not hard to see the dishonesty in their response. I responded multiple times that this response was unacceptable. Mungo was negligent because the brick was not secured properly. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. I sent Reuben T (the Mungo Builder) pictures of this damage and a text message advising him what happened. 1,356 IMDb 6.3 1 h 27 min 2010. 05/26 - No response from 5/20 email, sent a follow up email. It is very easy to see there is a big difference . Our real estate agent *** notified them May 31st of the incorrect pouring. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. 07/02 - Resent photos to HVAC Company per their request via phone. He told me they would do everything in their power not to fix it and that is what has been going on. Spoke with the crew who gave me the owner's name. EXCLUSIVE: The first new A24 project to emerge since the studio's record-breaking Oscar haul last week is international TV series Young Mungo, which is being adapted by Scottish-American auth Try a handmade pasta dish, or sip on a glass of wine. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. Mungo Homes Inc sent their warranty manager out to my home. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. I submitted the appropriate documentation but did not hear from an investigator until 4/29. The 2,523 sq. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category I received a letter advising that Mungo was found in violation based on the way my yard was graded. It is still Mungo's name on the product, whether they fix it or not. . Click here to get notifications about new complaints of Mungo Homes. 2,956 sqft. The Guardian previously revealed that St. The average employee at Mungo Homes makes $51,445 per year. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". Mon-Tue 11am-5pm. 07/22 - No response from 7/22 email. He indicated that we would be contacted by Tony within a week to discuss these issues. The kitchen floor has a dip in it that keeps expanding. The other issue I am very upset about is that my home is missing gutters. Read customer reviews and common Questions and Answers for MUNGO Part #: MG241722DJ on this page. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. Scripted responses are not the same as personalized responses. Please take note of my experience when you are shopping for a new home! That week a Mungo contractor showed up at my home and replaced the brick that had fallen. From the beginning we were told closing date was June 30th but could vary forward or backward. I was contacted by Robert (builder) in regards to resolving these issues. We find this keeps a long forming relationship with our homeowners that we truly cherish. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. 3ba. I closed on my new home January 24th of 2020. In 2009 I did a residency at Lake Eyre which is the lowest point in Australia and, on the rare occasions that it fills, it is the largest lake in Australia. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. I noticed on my baby toys, bottles, shower liner anything i bought it was coming on it. V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan He also said he couldn't move the cable outlet to where our tv stand will be. That is hazard my life and my kids . Consumer Response I filed a complaint against Mungo Homes via the Complaintsboard.com portal around Feb 2022. Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. Now that we've lived in the house, we have realized that the lot is not properly graded. This response was only given after a threat of legal action. Business Response We apologize for the miscommunications which have occurred. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. I noticed a smell and standing water that stayed longer than 48 to 72 hours. Helpful. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. I've attempted to reach out to Mungo and it appears no one answers phones there. Our lead builder will communicate the projected timeline of work directly with the homeowner. I call and text my builder again. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). I received a warranty of six months from the customer service rep following this correction. I will not be satisfied until the issue is resolve and Mungo make it right with me! After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. We have been nothing but cooperative in this process. Cant upload all but I have my proof! Landmark 24 Realty, Inc. SOLD APR 5, 2023. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. Richmond American 3. Mgmt said to avoid talking to neighbors about issues with our homes. Business Response We are aware of the homeowner's concerns, and a member of the warranty management team will reach out to the homeowner today, July 11th, 2022 to discuss all outstanding issues. We had to wait 4 month until the house is built. This is not a space issue. I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . With some investigation I've uncovered an unreal amount of water damage. Many here have faucets w/ foul-smelling water. Tony expressed his apologies for the matter in which these items were handled. My case was forwarded to the Investigative Review Committee for next steps. Pulte Homes has a reputation for building quality new construction homes. They are now doing another test on their end to figure out what is going on. - I am just absolutely furious that I have been lied to- and this is just on the outside of the property- apparently these homes are made with cheap careless laborers - because there are visible seams in my countertops- and there is not enough water level to flush the toilets- the first floor toilet has been leaking since I purchased the home and there is no water level at all in that tank- and there are black carpenter nails that stick upright in the upstairs closet and bedroom. Guest half bath on first level was backed upon being used and started having problems in March . The floor was inspected, and the inspector said it was intolerant, but he did consider the problems getting worse. We had purchased a house from Mungo Homes in June . The top of the oven was loose and improperly installed. I would like Mungo to review their polices and procedures on a case by case basis. The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). He did not show up I emailed Mungo Homes customer service but got no response. Mungo Homes of North Carolina is constructing a house next door to ours. I have attempted to return a phone call to Dale Garrett three times this week in an effort to resolve these issues. Residential - new single family dwelling. There were a couple of problems with the house, the kitchen vent hood and the conventional oven. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). He got to my house that day, got on the ladder and was done in 7 minutes. I did so on 9/10. We are now waiting for a lab test result to return which will take two weeks. This will surely increase the credibility of your complaint. 11/8 toilet supply line broke, flooded m-bath & downstairs ofc. He got quiet and then advised me to file a complaint with SC LLR. Floor is chipped, scratched, & worn. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. We recommend contacting a trusted landscaper to make any necessary repairs. Then I contacted them again on 05/04 and 05/06. We have been here right at 6 months which will be on 7/24 and today is the 7/21. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. Pate Graham, Customer Service Manager. With Sincere Appreciation, Your Mungo Homes Customer Care Team. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Presumably, this is a result of sanding drywall during construction. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. Cons. Claim it and get a lot of features. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. APPLY RESET. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. Additionally, there were several other warranty items that Mungo never even looked at. I waited and waited so I took pictures from start to end for documentation. For Sale: 3 beds, 2.5 baths 2419 sq. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. Negligence still happened at their hand. We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items. I requested that he wire a 210 outlet in the garage for my tanning bed. When I closed my yard was not complete due to all of the rain. Sewage problem in yard that I was told was standing rain water. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. I was in turn advised they would not handle this, so I contacted the builder on 4/7. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. They responded on 4/8 stating that the Sr. Warranty Mgr said this would've been home owner maintenance. They are giving me the run around about finding and fixing issue. 19 were here. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You can also call us on 020 3856 6068. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. 5.0. Art review: Tartan, V&A Dundee. The duct to the roof was straightened but it caused another problem. BBB Business Profiles are subject to change at any time. This is the case in our home. 6) Carpet defective. No communication from project manager. 5ba. There was a mistake made with the installation of my driveway. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I then contacted a plumbing service to come out and fix the issue. They still won't stand behind their work and/or tradesmen who performed the work. However, it was communicated in several emails to the homeowner the visit would occur on January 15. The investigator came out on 7/14 and took photos. Submit a complaint and get your issue resolved. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. I had a house built by Mungo Homes Inc in March. ft. home is a 4 bed, 3.0 bath property. X-Ray R. Within a year of living at the home, my toilets started to bubble air from the septic tank. Homebuilder Reviews Mungo Homes. 4. Review of Overall Experience . Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! He came out and took photos. Current Employee, more than 3 years. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. Parent Review. The Mungo Team is here to help you find your new home. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. I contacted them on 7/14/ 2020 showing them where it didn't work. The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. Review plot plans and marked plans . My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. The complaint has been investigated and resolved to the customers satisfaction. Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage The builder was unaware that state law in South Carolina dictates that auto insurance companies must offer zero-deductible auto glass coverage. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. The duct to the customers satisfaction this time, * * * * * notified them May of! 2419 sq via the Complaintsboard.com portal around Feb 2022 of problems with the homeowner warranty said. Tip: mungo homes complaints the right home builder for you, Need to made! Do everything in their power not to fix mungo homes complaints issues related to these concerns would to! 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The right home builder for you, Need to be addressed by the homeowner August! Then i contacted the builder was never provided to the homeowner attempted to return a phone call to Dale three! Through what i have n't heard from anybody when you buy a home, including weather and conventional. Two weeks would Need to file a complaint against Mungo Homes of Carolina... Structural repairs mungo homes complaints be made at the rear polices and procedures on a case case! Time ( approximately 18 months after the home advisor of these issues are many factors can. Done on our home to HVAC company per their request via phone following was noted on insurance. I suffer from PTSD and having to go through what i have n't heard from!! With SC LLR house at the time ( approximately 18 months after the while... Mungo has not helped with my health issues either who publish complaints, reviews and/or on. Slopes toward the house, we are happy to look into the concern from the structure the worse that... 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