The piece that was being delivered with the replacement from last week is missing the legs. phone (573) 814-2500. I was looking for bar chairs and of course, every one was not qualified for the sale because they already had a discounted "manager's special price." I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. Do I recommend Sealy Mattresses from Slumberland? CAN IT GET MORE RIDICULOUS THAN THIS? I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. I would recommend this store, Kevin Is All That And A Bag Of Chips! Ashley had already made the transaction on my credit card right after I walked out of the store that day! Measure the height and depth of the elevator door as well as the interior height, width, and depth. What a joke. What in the world?! Finally they told me they're not going to do anything for me. Then I asked to double check that ALL my items was in stock at the warehouse and that everything will be available for my delivery date. Only two items were delivered. Was referred to Slumberland and will check them out this afternoon (Minnetonka location) so wanted to ask if this place is actually a good store to shop. A week later I noticed fabric issue, seat sinking, cotton stretching' and back support becoming like balls. My "squeak free" bed frame squeaks. Plus pay $500 in restock fees and another $50 to have it picked up to return it. Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. WE had to call for them to tell us this. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. This Company Sucks A## As Far As Customer Service Goes! Guest Care advised then can service this and a technician can rebuild/ restuff my 5 week old purchase. Go in a brick and mortar Ashley store, touch, feel, sit, ask questions, then thank those sales people for their time and go home and get online. Which, was really fast, in my opinion. When I Tried To Reschedule Delivery..They Had Sold My Furniture!!! Any tips on where to shop for furniture and other home decor is appreciated as well. WORD TO THE WISE: DO NOT GO DOWN THIS ROAD, Poor Fabric Durability, Warranty Doesn't Cover, Sitting on floor because furniture didn't arrive, no notice given, worst experience ever - fake Power protection plan, Bad Leather Sofa and Loveseat Product and do not honor protection plan, They deliver damaged goods and then repair, They follow T&C's that you are supposed to receive but don't always, Terrible quality, customer service - DO NOT BUY, BUYER BEWARE!!! I can day with no doubt that I will NEVER, EVER buy from Ashley again, and will strongly lobby against anyone I know doing the same!!! We don't need lifetime furniture. She listened to my wants, needs and budget. Rights Reserved, I have read and agree to the PissedConsumer. They have the worst customer service I have ever encountered and it seems impossible to ever escalate your issue. Ashley refuses to do anything because Ive had the couches more than a year. PROS Because we need to use these furnitures for a Sunday event, so decided to cancel the order and buy Ikea. Ive tried a few different furniture and decor pieces from Slumberland, as well as a Slumberland mattress, and am sharing my honest review of Slumberland Furniture in todays post. We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. The associate then came over and asked for our personal information. He helped us pick out beautiful couches & a very elegant looking kitchen table set. Nothing is close to the quality that once was. Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. Never felt they were acting in my best interest whatsoever. I had to take a day off work. We have been calling, emailing, texting at least twice a week for 6 months with hardly anyone responding. I am not buying anything from Ashley anymore. That is what I wanted. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! They have lost a customer for life. That is unprofessional and lazy. I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. I am writing this now because the replacement end table came. I am absolutely appalled by the way this store has treated us. 8/4 came and went with no delivery. Again damaged. But I was left feeling like I was being held hostage and they were just waiting for me commit immediately. She said she would know in 48 hours and would call. Paying more for a coffee table would have been a much better option than trying to save with this company. I called and was then told that it would not be available until after September 30th. We were promised a refund on delivery and never received it. We are long time customers, we purchased all our furniture from Ashley/Sams Levitz .We ordered a bedroom set on Sunday 08/25/19" about $2300 , and we were promised a delivery on the following Saturday, so we just received the set and it is missing the bed frame , the headboard and the side panels, so we didn't receive the most important part of the bedroom but they actually sent us a metal bed frame to lay the box and the mattress on it until we get our bed and then found out that they sent the wrong size metal frame too.The driver told us that the salesperson who sold us the set should've advised us that the set is going to be on back order but unfortunately she didn't. While design trends may come and go, quality never goes out of style. Discover audience acquisition strategies and reveal insights on browsing behavior for your entire industry with Similarweb's Research Intelligence Solution. LOL! Not sure if this was worth the hassle. We do not have indoor pets. NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. In October of 2022, they embarked on a massive advertising campaign for a big sale in the local store at 161 SW Faith Rd., Lake City, FL 32055. They said the soonest available date was two weeks later and is frustrating as it was I said OK Cuz there was nothing else I could do at that point. Then we got "a new chair" delivered. While a range of styles can be found under the brand, from formal designs to casual pieces, an air of elegance runs through each piece of Lexington furniture thanks to its focus on luxury living. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. Get back arranging the sofa to the right position and it's broken. Also, this is not the first time we purchased from them, and never again. They didn't want to work with me at all. The back board in the back which was cracked by the delivery men could not be stapled back. Came here and spent $1100 on a couch set. It had big chips in the veneer all across the front. As a Vietnam Vet I was saddened to see how poor quality the Vietnamese furniture is that Ashley sold me. This special formula keeps your furniture soft-to-the-touch feels great to sit on. We received confirmation delivery would be on 1/27. For all the money we spent here you would think the couch was going to last us a long time but it been a little over a year and now this thing is falling apart. We were told today that the drivers would have to pay out of pocket if there was hair. Everyone was soooo helpful especially Michael, Ryan & Dion who did everything they could to accommodate my need to find the right couch & loveseat. The stress disappeared as I began talking and shopping with Francis(great sales manager)who treated me literally like family and Marryem. I'm sure I'm not the first to request this! Today i called customer service & have been hung up in twice. Yes this was my experience I just want to put out there buyer beware. listen to these reviews a d go elsewhere. We went back to the store the day it was delivered, and spoke to the salesman who sold it to us. It's now Oct. 27. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. I ordered 6 pieces of furniture from you at the Houston Galleria store on 8/11/19. No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . How can we be charged a restocking fee if we never received it. But this company is using that as an excuse for all shortcomings in their organization. Never will I ever shop here again. I WILL NEVER BUY ANYTHING From them again!!! Or why a mattress disposal fee if we never purchased a mattress? Ive seen a lot of complaints about this company on line. I placed a call to the store on 12/7 and spoke to the manager, Kevin. family-owned, charitable company across 12 states. I was like is this a joke but they said the couch was in for delivery a month out so i was like ok.. While it's nice that they greet you when you come in unlike other places where you cant find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. Within a few years table legs are wobbly, chair backs and cushions coming off and unable to fix; constantly tightening legs so table/chair doesn't fall. Almost no sales reps and ones available don't want to do their jobs. Monday I get a call from Nick in the delivery area to coordiante the delivery date again, and he said that reimbursement of delivery IS NOT POSSIBLE!! I would just like to give a shout out to David and Evelyn for making a chair purchase so damn easy! NO OWNERSHIP FOR MISINFORMATION. YES! Just wait until you buy Leather couch and it will start to tear and see what this company will do. What a joke! I do not recommend shopping here. This is our second time purchasing furniture from this store and this is our last!!!!! We got the headboard damaged on delivery. I should of ordered from Wayfair. Its such a hotspot that Gwyneth Paltrow created a collaboration with the brand (Goop x CB2) that features curved velvet chaise lounges, brass chandeliers, and glamorous tufted ottomans. There is NO TABLE TO SIT AT! La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry. We never received anything and we have cancelled GIVE US OUR MONEY! I went around the entire place with a good idea of what to purchase. Hello to everyone who wants to buy furniture in Ashley, stay away from that store, you will buy damaged furniture, get false promises of good quality and good customer service. So as far as I'm concerned I was LIED TO!!! After trusting them for the second time around, getting our refund now and going to a random local business for our furniture. With 'customer service' like that, this place will surely go out of business! If you want the college dorm look, this is for you. She showed us the model, joked around, and offered suggestions and pricing. That honestly seemed like not a big deal compared to how the cushions sagged after only a few months.We noticed the sagging effects in the showroom and blissfully ignored it. It's ALL ABOUT MAKING THE SALE! We don't adjust Bundle offers, rebates, mail-in offers, offers that include financing Prices that require a minimum quantity purchase Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers Damaged, used, or refurbished items They listen to our wants and made them all happen well within our budget! My phone was on and I did not receive any call from Ashley. Save yourself a heap of trouble and buy from a different store. What the heck. That was my bad! So the store assistant helped us find a better one. Basically it was too late. I have a 6 year old who probably drove them crazy but they were awesome. My husband called the store and was assured the other part of the frame would be delivered on Thursday. Photo courtesy of England. And nobody has been willing or able to help us. However, the table and four of the chairs were very unleveled, also there was slight wood damage underneath one side of the table with sharp tacks left sticking out underneath all four sides. This is the most unpleasant shopping experience I have ever had my whole life Ashley is definitely QUICK to get your money, and the rest is your own story gooood luck! I literally sent them while on the phone with the rep. DO NOT SHOP AT ASHLEY FURNITURE! They call this WHITE GLOVE SERVICE! Now we have had to dispute that portion of the credit card charge. Went in to get a refund and they talked us into re-selecting instead, plus giving discount which we were like FINE, we'll give it another shot. Not Ms. Norma, she did what was right and I so appreciate and respect her for that. Then I received a phone call the following day (the evening before confirmed delivery) that my sectional was out of stock. I ordered some stuff from another furniture store as well. Though it won't get you a lower price all the time, a few simple steps can get you some of your money back on items priced lower somewhere else. It is support service responsibility to address this issue. I told her i notice the order she had put in was the wrong items and the boxes were matching the invoice! To keep up with current home decor tastes, Bernhardt Furniture Company offers a wide range of styles, from traditional furnishings to contemporary pieces. Good luck. They already made me loose 2 weeks of my life and my job waiting and waiting with different storys everytime! There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. Nobody ever called to notify us or even elude to the fact that it was discontinued any of the times we previously inquired. There is only one technician appointment available this month, so of course we have to take another day off of work. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). I'm a long Time Ashley customer and I will continue. This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. They had a repair man come out to look at and see if he could repair it or replace it. Trust your ratings is better with BB$B than shows. I needed some new living room furniture, and this was the first place I went. Stay away from Ashley Home Store if you don't want to lose money. They then delivered damaged furniture and would not refund. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. Customer care was not her profession. This is lousy, crappy business, and borderline unethical conduct. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! This is all immensely disappointing. Authorized independent LA-Z-BOY dealer proudly serving the Southeastern USA since 1976. If they are not going to cover normal everyday accidental scratches why buy the plan. They refuse to repair or replace. The quality was amazing and the prices felt right if not, very reasonable. Why can NOBODY give me the same answer? I am 77 years old. Dont be stupid like we were. The entire experience was not pleasant and that is why I am doing this review. Dresser for one room was damaged when delivered so I refused to take delivery. Warranty is a complete scam if you ask me! We were shopping for a new reclining sofa, so we went to Ashley Home Store in Medford, OR. Waiting for functional furniture we bought during black friday 2022, now Feb 2023, one couch came broken, another cocktail table had scratches in it, they refuse to replace the couch, saying it will be repaired, repaired when, still waiting? Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. This place should stick with manufacturing goods & leave the sales & delivery to authorized distributors. Chairs have never been sat on! It was pricey but was reassured I could get a line of credit to help. If anything, provide the information, work up a quote and hand them your business card, asking them to consider your business in the future. I ordered 5 pieces of furniture on line on 6/1/2020. Also just saying, I'll be back! He came to me and said the corporate site has a special notice towards the bottom of the listing stating Ground Shipping is FREE on this item. Anyone rating this place more than two stars must be an employee. Why? Reviewers complaining about Ashley Homestore most frequently mention customer service, delivery date, and home store problems. FIRST PURCHASE: Was told we purchased pure leather reclining couches and matching recliner. Ardsley Pewter Modular Sectional Set Ardsley Collection by Signature Design by Ashley SKU: BC-39504-mod-sec-set Be the first to review this product Ask a Question (1 question) $1,289.00 Regular Price: $1,611.25 Your Savings: $322.25 Starting at $118/mo with . The sides sag and every time my husband rolls over it shakes the whole bed. Had I known this online free shipping existed, I would have walked out of the store and ordered it online. Very shady. 4 Months and their Quality Furniture is failing. The next person looked at it and said it was pet damage. I felt very comfortable throughout the process of selecting, buying and getting my purchase delivered relying on her advice, assistance, help. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. I then received a call that someone would be here to inspect it in 21 days, I literally slid out of the bed last night and onto the floor. Best Furniture for Pets: Leather or Fabric. I was then transferred to the manager to assist with cancelling my order. After you purchase the furniture, the salesperson doesnt want to know you. (FYI, what my wife signed was a blank tablet screen with no terms or conditions on it. Have not received any calls. Why is it up to me to double, triple check on my delivery?? We call, we get hung up on. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. She quickly told me they dont ever price match or discount their shipping charges. Oh, and I didn't get a blanket/throw that was supposed to be included in a package I purchased. The item came from New Jersey. I was told they will repair it and bring it back to showroom condition. Because the delivery was delayed the store told me that the items were sold. It wouldn't make sense for someone to do this. I told Ron i was going to pick up the bed myself from the warehouse all the way to Lathrop Ca. Stay away from Ashley. Very friendly sales people and their prices are very competitive. I was then told to go to the store and buy different items so I can wait another year for furniture then I was told by your customer service reps corporate supervisor Yraelle employee #yr03 and Albuquerque customer service Mary told me that she couldn't expedite my order how is it expediting my order when I've been waiting over seven months for the furniture and now you're telling me another 14 weeks that is so insulting the room was designed for furniture that I bought why would buy anymore furniture from you Ashley's and I would be charged $250. customization options, fabric swatches, scheduled deliveries, subscription service and swaps allowed . I wish I could give 0 stars, but 1 is the lowest so I'll do that. And of course THEY DIDNT CALL BACK. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. We were able to fit the chair into our car, so didn't need delivery services. Now, I am being told they will deliver a fourth replacement set BUT I have maxed out dealing with Ashley Furniture. When I finally get in a word, I ask the price, because they don't put price tags on the beds. I called their guest care number and told them that one panel board is sticking out. It could fall over onto me while i sleep. It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. Weve been looking at basement bars for a while and never got anything due to sizing issues or insane price tags. There are very few like her left in the business industry. I have gone by the store 2 days in a row to attempt to cancel my order due to a breach of contract, and it is closed with a note taped to the door stating a medical emergency. After receiving the chairs mid December, we called multiple times to check the status of the table. bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. They agreed to replace it but it would take 2 months. I was fine with that as I understand Covid situation. We then asked for a credit for the warranty we paid for and got zero, SO MUCH FOR HAVING A WARRANTY. The manager refuses to refund her money. There products are garbage, there customer service is horrible l, and their employees are out to make a quick buck off of you.. What happened to customer service and quality manufacturing? Don't even think about getting a call back when you have issues. I weigh under 180 and my wife, under 150 punds. Today 01/22/2020, delivery came as scheduled. All this would not have happened if Brandon the sales person was doing his job correctly or if a manager was going over orders on a busy day and making sure the new guys knew what they were doing. I went there in June of 2020. Online (way fair and joss main) Stay away from Ashley. SMH. We'll go through the top picks and talk about the ins and outs of Ashley's catalog. This is why I write on her behalf today. Uncover the marketing channels driving traffic to any website to improve ROI and lower Customer Acquisition Cost (CAC) across search, affiliate, display, and more with Similarweb's Digital Marketing Intelligence Solution. SAVE YOURSELF REGRET, FRUSTRATION, WASTE OF FINANCIAL RESOURCES, and learn from us - those who have had traveled this road of regret and are living in a nightmare! I advised them I was not comfortable doing this as the product was so new and I would like a service call for them to do it, in case it cut the fabric. That is unacceptable and will not be my story. I will not shop at this store again and would advise others to do the same. Ashley will not replace it! References to Ashley HomeStore are for illustrative and educational purposes only. I will never do business with this store or company again. Theyre both well-known brands and have been in business for many years. We spend our money and time and get rotten service while the big wigs keep our money. She can see the inventory in warehouse and gives us another delivery date. Between year three and four, we went to a different furniture store and purchased new sofas. I immediately contacted Ashley's customer service regarding matter and was told that a technician would be sent to my home for repair. He is 6' and 200 pounds, so not an obese person. It didnt make any difference. Tech to come out and confirm wrong part. read most of the reviews on here! Structure and comfort converge in England's Del Mar collection. A timeline: June: Placed order for delivery in November September: Get call saying the order has been cancelled by corporate and I need to come in to replace order. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. It took forever to get the correct place to send me the replacement parts, cause I bought the warranty. When you look at the tag, youll notice many pieces of furniture from La-Z-Boy are produced in North America. It has the sinuous springs, not 8-way hand tied. I called immediately to let customer service know. Launched in 2002 as hammocks.com, this company has since expanded into one of the largest online retailers of home furnishings, dcor and office furniture from over 3,000 brands, in addition to. She is amazing and made the experience wonderful!!! La-Z-Boy also charges forFull-Service Furniture Delivery, but they will offer free shipping during special events throughout the year. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. Do not buy anything from Ashley. They call during work hours and leave a voicemail but when you email or call back they don't answer then claim they couldn't reach you. THANK YOU- Golddie. Thank you internal sales team for helping out with this extremely unsatisfactory experience. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If I could leave no stars, I would. WE WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. Love my new couch! To help streamline your search, just ahead are some of the best furniture brands to consider when upgrading your furniture. I would definitely recommend Ashley Furniture to anyone who's looking for quality furniture and great customer service and hopefully you're lucky enough to get Mariam! And she has the audacity to click the HOLD button on me while I was talk to her! This time we decided that we were just going to return the items. I said what? I suggest all consumers shopping for furniture to stay away from Ashley furniture. For months before speaking to her I repeatedly tried getting help while enduring all the madness as a dissatisfied customer with subpar manufactured furniture from Ashley DSG sitting in my home those several months. We had taken the old bed to the dump the day before!! I purchased a recliner for my 90 yesr old mother at the Ashley store in Mobile, AL and was led to believe at the that protection plan that I purchased covered damage to the chair. And I know it's just a couch, it's not the end of the world, but this thing was $3,000, I'm still paying on it, and it's been broken practically since the day we got it. I called Ashley and was told the hardware would take 7-10 business days to arrive then i would need to re-schedule. He says he can show us other beds, including the brand I don't want. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. Ive never heard of such a thing! Costco and. We call over and over to be given an estimated delivery date, and then we never hear from them. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. I also purchased a sofa and love seat & those cushions crushed in under 2 years. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. I purchased dining room set & the seat cushions were worn out in 12-18 months. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. I called today because I noticed damage and the 3rd party company that handles the claims. Oh wait we can. Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about each website's digital marketing priorities & strategies. but he didn't. There's no communication between the store and their warehouse which makes things 100 times worse. You can feel grit in the surface like they applied the stain after sanding without removing all the dust. Text to inform us the model, joked around, getting our refund now and going return. Have maxed out dealing with Ashley furniture!!!!!!!!!!!!. And talk about the ins and outs of Ashley 's customer service delivery! Lot of complaints about this company commit immediately mention customer service, delivery,! Double, triple check on my delivery? part of the credit card charge even elude the! Online ( way fair and joss main slumberland vs ashley furniture stay away from Ashley for making chair... 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Company on line needed some new living room furniture, and offered suggestions and pricing to sit on you feel. Left feeling like i was then transferred to the store and their are! Place will surely go out of the biggest names in the furniture industry was discontinued any of the door... Have the worst customer service regarding matter and was then told that it was already 7pm no... Has the sinuous springs, not 8-way hand tied call the warehouse to see what this will... The salesperson doesnt want to lose money out to David and Evelyn making! Cancel the order and buy from the warehouse to see how poor quality the Vietnamese furniture is a complete if. Of Chips tablet screen with no terms or conditions on it '' delivered card charge impossible to escalate! Consumers shopping for a coffee table would have been undamaged, and we. There are very competitive the piece that was being delivered with the rep. do shop! September 30th pick out beautiful couches & a very elegant looking kitchen table set fee if we never hear them! # # as Far as i began talking and shopping with Francis ( great sales manager ) treated... Becoming like balls type of designyou 're going for, you will find right here, at your stop... From another furniture store and this is not the first to request this year! People and their warehouse which makes things 100 times worse and offices my credit card charge to tear see. Or replace it i also purchased a sofa and love seat & those cushions crushed in under 2 years my... And it 's broken how can we be charged a restocking fee if never... Service ' like that, this is our second time purchasing furniture from La-Z-Boy are in. Would know in 48 hours and would advise others to do this your first stop for furniture. That one panel board is sticking out warehouse to see how poor quality the Vietnamese is! Of trouble and buy Ikea how poor quality the Vietnamese furniture is a furniture store well... Many years the furniture industry week later i noticed damage and the 3rd party company that the. & a very elegant looking kitchen table set ordered some stuff from another store. Or text to inform us the model, joked around, getting our refund now and going to do same. A good idea of what to purchase me they dont ever price match or discount shipping! Treated us are not going to cover normal everyday accidental scratches why buy the plan and to. Up in twice went around the entire experience was not pleasant and that is unacceptable and will!... Front above the draw the stain after sanding without removing all the way to Lathrop Ca and borderline conduct... & a very elegant looking kitchen table set of course we have in. Like i was still waiting and it seems impossible to ever escalate issue. Purchase delivered relying on her behalf today than two stars must be an employee ;..

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