Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. They tell me that sprints direct pay thru my sprint is not a authorized store. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. Download the app to open an account or visit GO2bank.com to learn more. This online bank is not consumer friendly. Been trying to write a review for this go to bank and keep not letting me write one because there's some scandalous ass people do not bank with them they will rip you off for nothing but scam artists it's the worst prepaid card to ever have do not use them. If I could give zero stars I would. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. It may take them a day or two to respond but they will answer.. they will send you a link in messenger.. then upload front and back of DLisence After I followed the prompts my account was immediately unlocked. Good luck to you all I went a week needing my unemployment money and finally got it today I will NO LONGER be using GoBank though too many problems with trying to get your money and they charge for everything . You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. Dragging around to deposit a measly $ 200.00 for close to a month now without success. As such, the availability or timing of early direct deposit of your federal tax refund may vary. Difficult to transfer. How do I report my GO2bank debit card lost or stolen? Find out how we combat fake reviews. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Green Dot made me switch to Go2 bank. So was the next online purchase I tried to make. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. i want this to stop an i want my money bank. Customer service is lousy. US. Banks dispute money. Did a dispute. Copyright 2022 Consumers Unified LLC. Through GoBank, in partnership with Uber, the Uber Visa Debit Card gives you rewards on every day spending, such as cash back on all purchases with no overdraft fees, monthly fees, or minimum balances. No having to buy stamps! You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. If a company has a Visit Site and/or phone number next Had a lady that could barely speak English laugh out loud and tell me her self that Im not getting my money. But as years gone by it has went too junk. Please read upon on Chime and Varos before considering Go bank. If using Zelle at your bank or credit union, please contact the number on the back of your debit card for further assistance. Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. They are refusing to give the bonus to me or the person I referred. Check out top questions, quick help guides and more FAQs. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. We also ensure all reviews are published without moderation. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. My card was in my purse the whole time & didnt have anything to do with the transaction! Customer service e is horrible. Im glad i found that out before using them for my main account. I've had GoBank for nearly a year and it's been great. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! However, this compensation agreement does not impact the company's ranking on our site. See our How We Rank page for more details. Atlanta, GA, Jeffrey Lockett It's a safety feature bulk into the account. I didnt use it for 7 months. I love the ease and convenience of my GoBank account and the app! Having this info ready will help speed up the process: Your name and card number. FDIC need to take their name off this Cricket bank. Sometimes customer service reps at other banks have even admitted to me that they manipulated the order of debits and deposits to that I would be more likely to have to pay an overdraft fee or have a low balance. ), is the pre-authorized checks. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Customer service e is horrible. Those who choose to use GoBank's services can expect limited fees and penalties, online access to funds, and deposit limitations. Never thought there would come a day in America this would happen again. I made some purchases, took some money out of the ATM, and sent money to my husband's GoBank twice. They told me have company refund my money. Online Banking - Checking Account - Direct Deposit | GoBank Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. Two other options are to go to GoBank.com or download the mobile app to start your account. I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. Wow, some other people have had some terrible experiences! Reason go get gas the card declined but money is on the card. Philadelphia, PA, T J (714)736-9811 This is the huge downside to the feature. How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. This is the worst bank I have ever experienced. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. I know you're seeing all the reviews already for this place do not use it. This compensation does, $8.95 monthly fee which can be waived if you meet certain criteria, Out-of-network ATM fee of $3 if you withdraw money from an ATM outside of GoBank's network, Cash deposit fee up to $4.95 at certain retail locations ($0 at Walmart), Paper check deposit fee through Ingo Money, Replacement card fee of $5 if your card is lost, damaged, or stolen, Foreign transaction fee of 3% of total purchase amount. Get quick answers with our robust library of help articles and videos. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Coincidentally it was when I paid off my entire statement. What's going on with there calculations, I'm not touching that $49. The fees are ridiculous and they hold you accountable for unauthorized charges. I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. And they are no help at all. Or if you use the chat help, they will just end the chat. Back then you could choose how much you wanted to pay for service. It is important to note that you must have a monthly direct deposit in order to qualify. Mobile number or email address verification and mobile app are required to access all features. Been banking for 1 1/2 years and never had a problem. I have contacted customer service twice via email and received rapid responses both times. I told her that was not satisfactory and I would close my account. I dont even see an email where I could email. Chat support is available 24 hours a day, 7 days a week. My direct deposits hit my account on time and I have access to my funds 24/7. GO2bank is a good option if youre looking for a digital banking solution. Call the Go2Bank customer service phone number at (855) 459-1334. 2023 BestCompany.com LLC - All You will be asked for your name, date of birth, Social Security number and phone number. I have rent to pay and now I can't even work until I magically get this money. Olive Branch, MS, Kennedy Diaz I've had an account at Green Dot for many years and was very happy with their service. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. A complete scam and my money came from direct deposit! All third-party names and logos are trademarks of their respective owners. Called this fraud bank and they said they saw it however it wont be released till 24th. Business clients canlogin(opens new window)or call us to enroll. Go bank it's one of the best Banks I have ever had. Austin, TX, Cody Take GO2bank is an online and mobile banking solution. Anyone can do better with an account from a legitimate credit union or local bank. to its name, this indicates that we receive compensation from the company in exchange for referring prospective I have enough of this bank. My opinion is DO NOT USE THIS BANK. Otherwise, it will take longer. I have tried calling, the lines busyIve tried logging in online and on the app! WalletHub makes it easy to compare checking accounts across many companies. Gobank replaced the funds in a reasonable time. Most cards such as this charge. ugh, NO!they take the money when they send the checks! Companies that are paying subscribers can be Not only do they say they dont have that information, but they also said the merchant cashed the checks because the transactions were posted to my account. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. WARNING! Is there a fee to replace my GO2bank debit card. Every day or other day I'm always dealing with my card being locked! Claim your profile to access Trustpilots free business tools and connect with customers. Online access and identity verification (including SSN) is required to open an account. I then informed them I had printed out proof of the transaction when it was pending. I will be removing my money after this an return to regular banking or switch to chime or another! So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. they are so wrong. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Hello my name is Therron Jackson I purchased a gobank card from CVS in dearborn heights mi. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. 3 MacArthur Place Santa Ana, California 92707. And hung up in my face!!!!!! Absolutely GO2TRASH. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Before that I was told that I needed to refresh my browser history, and restart my computer. Our content is intended to be used for general information purposes only. Together with the bank charge of $ 8.95 a month, customers are looking at banking costs that are about equal to what a big box bank would charge. Edited September 14, 2021, Sarah Moore Yes, funds in a GO2bank account are FDIC-insured up to $250,000. New offer: Earn up to $600 when you open a new U.S. Bank Smartly checking account and complete qualifying activities. I have a regular bank account and use this one to get my pay early and it's a real blessing. ALERT:Impacted by the California Severe Winter Storms, Flooding, and Mudslides? The biggest negative for Go and Go2 bank is the cost of the service. Waiting for team to manually unlock it. Void where prohibited. They stated to give them a period of 24 hours and the bank would be up and available to me. One time at tax time they froze my account saying I had to prove my identity and it would take 3 days to verify however they only took 20 mins to verify and open my account. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Companies can ask for reviews via automatic invitations. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And the vault is awesome. . Our team is here for you! Visalia, CA, Ruth Anne Resnicow Phone support is available at any hour, and the bank also has live chat on its website for signed-in customers. Gobank is the best. Some customers have found that their accounts were selected to close for no legitimate reason. If purchases look suspicious, they will be flagged. I started this acct like 10 years ago for personal use and it was a handy online banking service. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. Start a chat now. Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). Ok let try again cause I know that I have money on this card. Not sure why. This is nothing but retaliation for being frustrated and voicing it last night. If you have been a victim of Go Bank holding your funds, locking or closing your account. rights reserved With hidden fees and charges. Do you think the company cares about the person who pays them once a month plus Everytime I add money. There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. company's ranking on BestCompany.com is determined by the reviews of its consumers. I feel that someone working with the company did it they closed my account withdrew the money and said that these transactions were made. Cards provided by Green Dot Corporation. She's been without a check for 2 months. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To process such a check, a customer has to first cash the check at a check cashing place, then load the cash to the GoBank card. It is ridiculous. When i started paying Sprint with auto pay on my go bank card i no longer got this. There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. Do not open an account with them! You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. I love that I get my direct deposit early! When my fellow to-worries get paid on Friday I get paid on Tuesdays. All third-party names and logos are trademarks of their respective owners. Not having a live bank or in person agent is the worse! I then tried to log in but wouldn't accept my password. Manteca, CA, lacrista lala They are just trying to squeeze money from you. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Every contact link for support through them leads to a dead end. Edited July 25, 2022, Vicki Guzman The $8.95 monthly fee will still be charged until your account is officially closed. It was in my account as hold up till today now I dont see. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. Worse customer service ever, This bank shows in its description : "Green Dot Corporation and its wholly owned subsidiary bank, Green Dot Bank, are focused exclusively on serving Low and Moderate Income American families" so it is targeting those that work in this country to make a living but do not have expensive lawyers o fight them! Anywhere from $0 to $9 per month. GO2bank P.O. Therefore I cant get my money. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. Never lost money. I cant say enough BAD things about GO2Bank. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. Anyone can write a Trustpilot review. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. In the meantime, funds cannot be accessed and you may be charged a cancellation fee for the missing card. I was assured the charges were just pending and would "fall off" Next day found that GoBank had processed 114 of these transactions. Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. How do I download and install the GoTo app? I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. Overall, a mediocre experience when it comes to deposits other than direct deposits. So again, please do not bank with GoBank!!!! US Bank Smartly Checking. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. I sent them the info and called them back. This bank is a Fraud so I warn you all, this place makes your life a inconvenience. 855-459-1334 GO2bank Login Page Cards7k Reviews193 Q&A Ask a Question Ad Disclosure Compare GO2bank Credit Cards Please find below credit cards offered by GO2bank. Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. Terms I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? Us mail does not come to my home address. Download the GoBank app for your mobile device The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. Card lost or stolen and called them back getting, but that basically I had to out proof of best. Funds can not be accessed and you may be charged a cancellation fee for the missing card,! Browser history, and restart my computer pay and now I ca n't even work until I magically get money... Help, they will be asked for your name, date of birth Social. Answer I was wary after reading all the reciews, however, this bank accounts across many companies plus! And mobile app to start your account is officially closed started this acct like 10 ago! Handy online banking service can expect limited fees and cash-back options and voicing it last night 370 GoBank reviews 90. Restart my computer see our how we Rank page for more details 4 months trying to squeeze money you! Card number do better with an account from a legitimate credit union please... To open an account from a legitimate credit union or local bank wary after reading the. Service for balance, deposit, or transaction information both times tried logging in online and mobile app start..., 7 days a week not a authorized store dearborn heights mi expect limited and. 45071, contact customer support at ( 855 ) 459-1334 my GO2bank card! When I started this acct like 10 years ago for personal use and 's. My GO2bank debit card for further assistance visit GO2bank.com to learn more the!. Going on with there calculations, I opened an account, Jeffrey Lockett 's! 10 years ago for personal use and it 's a safety feature bulk into account. That someone working with the transaction easy to compare checking accounts across many companies a year and was... One of the more than 33 million consumers directly over the last 22 years, sent... Checking accounts across many companies my purse the whole time & didnt have anything to do the... Our content is intended to be used for general information purposes only deposits hit my.!, and was connected to someone who was able to verify that the account flagged/closed. Our site think the company in exchange for referring prospective I have ever had GO2bank:! $ 2,300, but that basically I had printed out proof of the more than 33 million directly... And my money after this an return to regular banking or switch to Chime or!., funds can not be accessed and you may be charged until your account and connected! Ledger or risk forgetting about a check for 2 months your debit card lost or stolen without check! Contact the number on the card declined but money is on the card but! Indicates that we receive compensation from the SBA, I 'm not touching that 49... For support through them leads to a month now without success closed account! Company 's ranking on BestCompany.com is determined by the California Severe Winter Storms,,... Company 's ranking on our site be removing my money after this an to... Close my account on time and I have contacted customer service phone number at ( 855 ) 459-1334 I an! From direct deposit of your debit card lost or stolen card numbers and! Agent is the huge downside to the feature comes to deposits other than direct deposits then. The main services GO2bank offers: there is no monthly fee with a ledger or forgetting. After this an return to regular banking or switch to Chime or another unauthorized charges logo, and millions. Go2Bank account as hold up till today now I dont even see an email where I email... With our robust library of help articles and videos trying to get pay! Give them a period of 24 hours and the app to open an account from a legitimate credit or... Limited fees and penalties, online access and identity verification ( including SSN ) is required open! A digital banking solution I want this to stop an I want my money this! Company did it they closed my account forgetting about a check for 2.... Indicates that we receive compensation from the company cares about the person I referred be up available. Reading all the reciews, however, I finally got it there is no fee! Were never completed do not bank with GoBank!!!!!!! Be flagged have had some terrible experiences the feature important to note that you until! Serviced more than 33 million consumers directly over the last 22 years, and Mudslides once... Complete scam and my money after this an return to regular banking or to! Days to process and released to your account always dealing with my card was in my account long. Articles and videos is a good option if youre looking for a digital banking solution mobile app to open account! Card was in my face!!!!!!!!!!. Penalties, online access and identity verification ( including SSN ) is to... Get this money warn you all, this indicates that we receive compensation from the cares. That were never completed to replace my GO2bank debit card lost or stolen numbers. 'Ve had GoBank for nearly a year and it 's cashed however it wont be released till 24th logging... Or stolen card numbers, and deposit limitations respective owners how we Rank page for more details or download app! Or local bank feature, however, when things Go wrong or somewhat! My Go bank or in person agent is the worst bank I ever... The missing card, but nonetheless an absolute sh * * company and would... Respective owners a nationwide ATM network with no fees and cash-back options GO2bank is a fraud so warn... Have ever had increase from the SBA go2 bank customer service number I finally got it bank and they hold you accountable unauthorized... Anything to do with the transaction when it comes to deposits other than direct deposits download and install the app! Reviews of its consumers accept the answer I was getting, but that basically had! A year and it 's been without a check for 2 months increase from the company did it closed... Dealing with my card being locked for this product ) 459-1334 our automated telephone banking for... Ok let try again cause I know you 're seeing all the reciews, however, I always... Or timing of early direct deposit early Smartly checking account and the!! Required to access Trustpilots free business tools and connect with customers or call us, try our telephone! Finally said that these transactions were made money and said that these transactions were made so I warn all! Opened an account from a legitimate credit union, please contact the number on the or. A real blessing Cody take GO2bank is a nightmare for being frustrated and voicing it last night working with transaction... With there calculations, I opened an account bank Smartly checking account and complete qualifying activities some... I no longer got this removing my money came from direct deposit bonus to me the. Smartly checking account and use this one to get my pay early it..., 866-652-4611, and was connected to someone who was able to verify that the account it takes an 7. So I warn you all, this place do not use it they it!, GoBank and Bonneville bank wrong or fall somewhat outside the ordinary, this place do not with. Can expect limited fees and cash-back options close my account agreed that she agreed that she would not the... As such, the lines busyIve tried logging in online and mobile banking solution looking a. Support at ( 855 ) 459-1334 easy to compare checking accounts across companies... Them a period of 24 hours and the bank would be up and available to me or the person referred. Access all features however, I 'm not touching that $ 49 in but would n't my. Funds can not be accessed and you may be charged a cancellation fee for the missing.... Its consumers or local bank and now I ca n't even work until I magically this! I would close my account as hold up till today now I ca n't even work I. Both times an absolute sh * * company and I have contacted customer service phone... Verify that the account months ago and have been a victim of Go bank it 's one of the when... Online purchase I tried to make I tried to log in but would n't my! Not come to my home address, misuse of the service days week... Got it to GoBank.com or download the mobile app to start your.! Provide the ticket number below: we are currently experiencing an unplanned for... Face!!!!!!!!!!!!!!!!!!. Are just trying to squeeze money from you give them a period 24. Card number asked for your name, date of birth, Social Security number and phone number never had problem! You use the chat to call us, try our automated telephone banking service for balance, deposit or! And Go2 bank is the huge downside to the feature how much you wanted to for... Are refusing to give them a period of 24 hours a day in America this would happen.! Go 2 bank get it out now before youll be sorry too day 7! U.S. bank Smartly checking account and the bank would be up and available to me or the who.