I tried pulling MDI cables and then reinserting. Double-check the settings on all of your devices to ensure that they are correct. In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. For your concern, your device is compatible with standard A/V cables that cost around $15. Are you experiencing the Xfinity stuck on welcome screen issue? document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. The problem is actually a boot loop stage when the welcome screen gets stuck or gets repeated. If the issue persists, you will need to contact Cox customer service for further assistance. Bienvenido. 4. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. tech come out, he added an amplifier on my line, and replace the 'main box'. As soon as the lights stop blinking, your work is done. 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. For more information, please see our The Xfinity box reboots itself every day as it looks for updates on its own. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. If you're still experiencing issues, contact us . You may get some help by connecting your Xfinity with WPS buttons. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. screen. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. We and our partners use cookies to Store and/or access information on a device. Ways exist on how to fix the problem without spending time on the phone with customer service. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . Create an account to follow your favorite communities and start taking part in conversations. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. What Chime Can I Use With A Blink Doorbell. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. I am experiancing the same issue, it started yesterday. These updates can be found on the manufacturers website or the Xfinity website. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Reset the TV by pressing and holding the Power button for at least 10 seconds. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. When a software update is installed, the software can sometimes get stuck on the welcome screen. Required fields are marked *. It is currently supported on the Contour 2, Contour Stream Player and the Cox Digital Interactive set-top boxes. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? The device will play the previous channel. Check the power cable. Another helpful suggestion is to update your devices firmware. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? This should reset the software and allow you to bypass the Welcome screen. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Apr 14, 2020. We and our partners use cookies to Store and/or access information on a device. First, it's possible that there's a problem with your account that's preventing the device from logging in. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Manage Settings It is typically a small recessed button with a paper clip or other small object needed to depress it. Reply. Once the cable box is off, wait a few minutes before plugging the cord back in. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. was that outlet working? Hit the OK button again. Bienvenue." How to Reset Your Amazon Fire TV Stick without the Remote [4 Options]. First, it may be an issue with your cable connections or a power interruption. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'remodelormove_com-narrow-sky-2','ezslot_31',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-2-0');If the issue persists, consider if there are any software or firmware updates available for your modem. Making sure to back up any important or saved data prior to resetting the device. It is on the front of the cable box. You can also find helpful resources on the Adobe website, such as tutorials, product information, and an FAQ page. Cheap Dirt Bike Insurance | 5 things to get cheap dirt bike insurance. Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. I'm sure they would be delighted to have a loyal, good paying customer like myself. This is typically either a small black box or your wireless router. That's why you may have to cycle power repeatedly or just wait. Your go-to tech troubleshooter! We tried the troubleshooting online and per the automated service when we called Xfinity, but those didnt work either and I cant reach a person in customer service. Once it is plugged back it, turn on your TV and it should be rebooted. Finally, if resetting the modem and checking for updates fail to resolve the issue, it may be necessary to contact Xfinity support. Bienvenue." When you buy through the links on our website, we may earn a small commission. This all happened in the first week after installing my new equipment. Call Comcast and ask for a TV box upgrade. You will need to turn the power back on by pressing the power button. You may be asked to enter your Comm Id or Account Number, which can be found on the back of the device or under Account in the Settings menu. This can be done by visiting the Xfinity website. Alternatively, you may have accidentally set your TV to the wrong language or region. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. But unfortunately you usually will be stuck back in theWelcome. r/ATT ATT PLEASE BURY MY FIBER CABLE!!! Straight turn off your tv and then start it again. When the update is completed and the device is restarted, check to see if the error is resolved. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. Click continue. The reset process of the set-up box will begin shortly. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Call our nearest Xfinity customer service and get help from them. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. Bienvenido. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. Xfinity Flex is stuck on the welcome screen. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. The consent submitted will only be used for data processing originating from this website. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Additional Configuration Upon restart, the box was stuck on the "Welcome. I've checked all the connections, and they're fine. Its nice to have all your streaming services in one place, ready to watch. The time it takes to reboot a cable box can depend on various factors, such as how long it has been since the last reboot, or the make and model of the cable box. The modem should take around 2-3 minutes to turn off. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Ensure that the remote batteries arent dead. 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